Privacy Notice

I. Introduction

When you use Wipist, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

Last modified: March 1, 2021

Effective date: March 1, 2021

II. Overview

A. Scope

This notice applies to users of Wipist’s services anywhere in the world, including users of Wipist’s apps, websites, features, or other services.

This notice describes how Wipist and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, such as the Wipist Freight Privacy Notice or Careem Privacy Policy. This notice specifically applies to:

Washees: individuals who request or receive car or wehicle cleaning, including those who receive car or wehicle cleaning requested by another individual
Washers: individuals who provide car or wehicle cleaning to Washees individually or through partner ar or wehicle cleaning companies

This notice also governs Wipist’s other collections of personal data in connection with Wipist’s services. For example, we may collect the contact information of individuals who use accounts owned by Wipist for Business customers. We may also collect the personal data of those who start but do not complete applications to be washers or cleaner persons.

All those subject to this notice are referred to as “users” in this notice.

In addition, please note the following:

For users in Argentina: The Public Information Access agency, in its role of Regulating Body of Law 25.326, is responsible for receiving complaints and reports presented by any data subjects who believe their rights have been impacted by a violation of the local data protection regulation.
For users in Brazil: Please see here for information regarding Wipist’s privacy practices required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados - LGPD).
For California users: Information regarding Wipist’s privacy practices related to the California Consumer Privacy Act (CCPA) is available here.
For users in Mexico: Please see here for information regarding Wipist’s privacy practices required under Mexico’s Mexican Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
For Guest Users: The personal data of those who order or receive cleaning via partner websites or apps, or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account.

Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.

B. Data controller and transfer

Wipeist LTD. is the data controller for the personal data collected in connection with use of Wipist’s services worldwide.

Wipist operates, and processes data, globally. We may also transfer data to countries other than the one where our users live or use Wipist’s services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

Questions, comments, and complaints about Wipist’s data practices can be submitted here. You may also use this form to submit a question to Wipist’s Data Protection Officer.

III. Data collections and uses

A. The data we collect

Wipist collects:

Data provided by users to Wipist, such as during account creation
Data created during use of our services, such as location, app usage, and device data
Data from other sources, such as Wipist partners and third parties that use Wipist APIs

The following data is collected by or on behalf of Wipist:

1- Data provided by users. This includes:

User profile: We collect data when users create or update their Wipist accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), washer’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of washers and cleaner persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Wipist apps. This also includes gender and/or occupation (when required for certain Wipist services or programs). We may use the photos submitted by users to verify their identities, such as through facial recognition technologies. For more information, please see the section titled “How we use personal data.”
Background check and identity verification: We collect background check and identity verification information for washers and cleaner persons. This may include information such as washerhistory or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on Wipist’s behalf.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
User content: We collect the information users submit when they contact Wipist customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact Wipist. This may include feedback, photographs or other recordings collected by users.

2- Data created during use of our services. This includes:

Location data (washer): Wipist collects this data when the Wipist app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data (washees). We collect precise or approximate location data from washees’ mobile devices if they enable us to do so. Wipist collects this data from the time a cleaning service is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve washer locations and prevent and detect fraud. Wipist collects washer location data, and links location data collected during a car or wehicle wash with their washee’s account, even if the washee has not enabled us to collect location data from their device. This enables us to offer services to the washee like receipt generation and customer support.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and Wipist through Wipist’s mobile apps and websites. For example, we enable washers and washees, and cleaner persons, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Wipist receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Wipist may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

3- Data from other sources. This includes:

User feedback, such as ratings, feedback, or compliments.
Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
Wipist account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Wipist for Business accounts.
Users or others providing information in connection with claims or disputes.
Wipist business partners through which users create or access their Wipist account, such as payment providers, social media services, or apps or websites that use Wipist’s APIs or whose APIs Wipist uses.
Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes.
Insurance, vehicle, or financial services providers for washers and/or cleaner persons.
Partner cleaning service companies (for washers or cleaner persons who use our services through an account associated with such a company).
Publicly available sources.
Marketing service providers.
Wipist may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Wipist collects and uses data to enable reliable and convenient washing, cleaning, and other products and services. We also use the data we collect:

To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications between users
To send marketing and non-marketing communications to users
In connection with legal proceedings
Wipist does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Wipist uses the data it collects for purposes including:

1- Providing services and features. Wipist uses the data we collect to provide, personalize, maintain, and improve our products and services.

This includes using the data to:

Create and update users’ accounts.

Verify washers’ and cleaner persons’ identity, background history, and eligibility to work.
Enable car or wehicle washing, cleaning, and other services.
Offer, process, or facilitate payments for our services.
Offer, obtain, provide, or facilitate insurance, invoicing, or financing solutions in connection with our services.
Track and share the progress of washes.
Enable features that allow users to share information with other people, such as when washees submit a compliment about a washer, refer a friend to Wipist.
Enable features to personalize users’ Wipist accounts, such as creating bookmarks for favorite washers, and to enable quick access to previous washes. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.

2- Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

Screening washees, washers, and cleaner persons before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe washers and/or washees.
Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating washers and cleaner persons with low ratings or who otherwise violated such guidelines in certain countries.

3- Customer support. Wipist uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

Direct questions to the appropriate customer support person
Investigate and address user concerns
Monitor and improve our customer support responses and processes

4- Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

5- Enabling communications between users. For example, a washermay message or call a washee to confirm a wehicle type or features.

6- Marketing. Wipist may use the data we collect to market our services to our users. This includes sending users communications about Wipist services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.

We may also send communications to our users about products and services offered by Wipist partners.

We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Wipist’s services, and user preferences and settings.

7- Non-marketing communications. Wipist may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Wipist or its partners.

8- Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Wipist’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

9- Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

Determining washer ratings, and deactivating washers, washees, and cleaner persons with low ratings. For more information about how ratings are determined and used, please see here for washee ratings, here for washer ratings. Please also see the section below titled “Ratings look-up” for further information.
Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Wipist, its users, and others. In some cases, such as when a user is determined to be abusing Wipist’s referral program, such behavior may result in automatic deactivation.
Using washer location information, and communications between washees and washers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a washeris delaying a washee wash in order to induce a cancellation, we will not charge the washee a cancellation fee and will adjust the amounts paid to the washerto omit such a fee. To object to such adjustment, please contact Wipist customer support. Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Wipist customer support.

C. Cookies and third-party technologies

Wipist and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Wipist uses cookies and similar technologies for purposes such as:

Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

Some of Wipist’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Wipist may share the data we collect:

1- With other users

This includes sharing:

Washees’ first name, rating, and pickup and/or dropoff locations with washers.
Washees’ first name with other washees in a carpool trip. Washees in carpool trips may also see the dropoff location of the other washees.
For washers and cleaner persons, we may share data with the washee(s), including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during wash); average rating provided by users; total number of washes; length of use of the Wipist app; contact information (depending upon applicable laws); and washer or cleaner person profile, including compliments and other feedback submitted by past users. We also provide washees with receipts containing information such as a breakdown of amounts charged, washer first name, photo, route map, and such other information required on invoices in the country or region where the washer operates.
For those who participate in Wipist’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2- At the user’s request

This includes sharing data with:

Wipist business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Wipist may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurant partners or other Wipist business partners and their users in connection with promotions, contests, or specialized services.

3- With the general public

Questions or comments from users submitted through public forums such as Wipist blogs and Wipist social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4- With the Wipist account owner

If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:

A washer or cleaner person uses an account owned by or associated with an Wipist partner cleaning company
A washee bookes a wash arranged by a friend or under a Family Profile

5- With Wipist subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Wipist processes and stores data in the United States on behalf of its international subsidiaries and affiliates.

6- With Wipist service providers and business partners

Wipist provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

Payment processors and facilitators
Background check and identity verification providers (washers, cleaner persons)
Cloud storage providers
Google, in connection with the use of Google Maps in Wipist’s apps (see Google’s privacy policy for information on their collection and use of data)
Facebook, in connection with the use of the Facebook Business Tools in Wipist’s apps and websites (see Facebook’s privacy policy for information on their collection and use of data)
Marketing partners and marketing platform providers, including social media advertising services
Data analytics providers
Research partners, including those performing surveys or research projects in partnership with Wipist or on Wipist’s behalf
Vendors that assist Wipist to enhance the safety and security of its apps
Consultants, lawyers, accountants, and other professional service providers
Insurance and financing partners

7- For legal reasons or in the event of a dispute

Wipist may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Wipist’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8- With consent

Wipist may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Wipist retains user data for as long as necessary for the purposes described above.

Users may request deletion of their accounts at any time. Wipist may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy.

Wipist retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Settings > Privacy menus in the Wipist app, or through Wipist’s website.

Following an account deletion request, Wipist deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to washers and cleaner persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For washees, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

F. Grounds for processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Wipist’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:

A- To provide requested services and features

In order to provide our services, we must collect and use certain personal data. This includes:

User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earnings
Background trip information, which is used to verify an applicant’s eligibility to be a washer
Client location data, which we use to track trips and assist with navigation
Usage data, which is necessary to maintain, optimize, and enhance Wipist’s services, including to determine incentives, connect washees and washers, and calculate time of arrival
Transaction information
Information relating to customer support

B- For purposes of the legitimate interests of Wipist or other parties

This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of Wipist’s apps. We also use usage data to prevent matching of washees and washers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).

This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Wipist’s Terms of Service.

In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.

Wipist may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.

A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.

IV. Choice and transparency

Wipist enables users to access and control the data that Wipist collects, including through:

In-app settings
Device permissions
In-app ratings pages
Marketing opt-outs

Wipist also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Wipist restrict its processing of user personal data.

A- Privacy settings

Settings menus in the Wipist app for washees give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Wipist. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.

Location data Wipist uses washees’ device location services to make it easier to get a car wash whenever they need one. Location data helps improve our services, including arrival, navigation, and customer support.

Washees may enable or disallow Wipist to collect location data from their mobile devices through the Settings > Privacy menus in the Wipist app. Washees can enable or disallow such collections through the settings on their mobile device.

Share Live Location (washees) Washees who have enabled Wipist to collect location data from their mobile device may also enable Wipist to share their location with their washer from the time the car wash is requested to the start of the wash. This can help improve arrivla time calculation for both washers and washees.

Washees may enable or disable this feature through the Settings > Privacy menus in the Wipist app.

Notifications: account and trip updates Wipist provides users with wash status notifications and updates related to activity on their account. These notifications are a necessary part of using the Wipist app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the Wipist app.
Notifications: discounts and news Users may enable Wipist to send push notifications about discounts and news from Wipist. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Wipist app.

B- Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Wipist app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Wipist app seeks before their first use of the app, and use of the app constitutes a grant of such permission.

C- Ratings look-up

After every wash, washees are able to rate washers on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.

Washers can see their average rating after tapping their profile photo in the Wipist Washer app.

D- Marketing opt-outs

Users may opt out of receiving promotional emails from Wipist here. Users may also opt out of receiving emails and other messages from Wipist by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.

E- User data requests

Wipist provides users with a variety of ways to learn about, control, and submit questions and comments about Wipist’s handling of their data. To make a request, please go here.

Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.
Receiving data: Users can ask for a copy of data that Wipist collects from them with their consent or as necessary to provide our services.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Wipist’s apps or washer portal. They may also ask that Wipist change or update their data, including if they believe such data is inaccurate or incomplete.
Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Wipist app, or through Wipist’s website (washees here; washers and cleaner persons here).
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. Wipist may continue to process data after such objection or request to the extent required or permitted by law.

In addition, depending on their location, users may have the right to file a complaint relating to Wipist’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.

V. Updates to this notice

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Wipist apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.